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This eRMA web site is a web-based eRMA system. It allows you to track any units under repair at anytime, anywhere. Moreover, you can access the most update information on repair and test reports. With instant information, it lets you provide better services to your customers. Before using this system, you need to create an account. Please click New User Registration to apply for your personal eRMA ID and password. User Manual will lead you to get acquainted with this web site.

Notice:

For the RMA (Return Merchandise Authorization) shipment, customer is responsible for packaging and shipping the product to the designated NEXCOM service sites, with shipping charges prepaid by the customer. The original NEXCOM shipping box should be used whenever possible. NEXCOM shall pay for the return of the product to the customer's location. In case of expedited shipping request, an extra service charge shall be assessed and the customer is responsible for this extra return shipping charge.

In order to provide better service to customers, Nexcom not only established Taoyuan Service Center for NCS BU product, but also relocated Taiwan Service Center to a new location from mid-July 2018.
Please double check your RMA shipping address more careful in STEP 1 of new RMA request.
Thank you very much for your attention and cooperation.